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Showing posts with label Confusion. Show all posts
Showing posts with label Confusion. Show all posts

Use Two Browsers, When Working With Multiple Google Accounts

Google has been providing single login access, to (almost all) Google services, for many years.

Properly maintained, we can have one Google account, which lets us access all services, using one login. The single login approach is a convenience, when all of the services, which we use, are part of the same Google account.

The single login approach becomes a challenge, when some of the services, which we use, are part of different Google accounts. As owners of Blogger blogs, there are some scenarios, where we have to deal with two different Google accounts simultaneously.
When we have to deal with two Google accounts, simultaneously, the single login approach becomes a problem.

Frequently, when you request assistance with a problem which involves your Google account, we'll start by advising you to
Clear cache, cookies, and sessions (yes, all 3) - then restart the browser.
This advice is neither ceremonial, nor pedantic - it's practical. And, it solves more problems than you would believe.

That simple advice works - because many problems are caused by the Google account login cookie, which is used to retain login status from application to application, within the various Google services which we may use. This is how Google provides single login to their various services.

That simple advice works best when we care only about the Google service immediately visible - and it requires careful maintenance of cookies filters. In cases where two services - or two Google accounts - are involved, you'd need to switch between account / service, rapidly and repeatedly. Rapidly logging out of one account, to login to another account, is both exhausting and technically unsafe.

Rapidly logging out then back in, to various Google accounts, creates odd symptoms, like the well known monolithic error
You have logged out from another location. Do you want to log in again?
Who among us has been able to correctly answer this simple query properly, without undue rise in blood pressure?

Another problem with clearing cookies, routinely, is that not all browsers allow selective clearing of cookies. Many have observed problems with non Google websites, after solving a Google problem which involves
Clear cache, cookies, and sessions (yes, all 3) - then restart the browser.
Yes, there are websites outside the Googlesphere!

If we need to work with two Google accounts, simultaneously, the only safe technique is to use two browsers, simultaneously. Since the Google login cookie is created separately, in each different browser, use of two browsers lets us maintain two Google sessions, simultaneously, without interaction between the two.

Since no two browsers are alike, we know realistically, that using two different browsers should not be done routinely. Many blog owners have a most favourite, and a least favourite, browser - and won't willingly use a different browser except when absolutely necessary.

Fortunately, many modern browsers, to retain their own customer base, allow for multiple sessions - where cookies and other preferences and settings can be maintained separately. Chrome has the "Incognito Window", and Firefox has "Private Browsing" - both of which let you, temporarily, setup a second browser session, with separate cookies, preferences, and settings.

In most cases, then - and if you are using Chrome or Firefox - when we advise you to
Clear cache, cookies, and sessions (yes, all 3) - then restart the browser.
you should be able to, alternately,
Activate a second browser session, when you are not currently using a second session.
In cases where you are currently using a second browser session, the advice would be more correctly phrased
Close the current second browser session, then start a new second browser session.
This advice would flush all current cookies, preferences, and settings which could possibly involve multiple Google accounts, and avoid various problems with Blogger and non Blogger applications.

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Confusion About Visibility Of Comments, With Blogs Using Google+ Comments

Along with confusion about ownership of comments, published using Google+ Comments, we see similar confusion about visibility of comments, in Blogger Help Forum: Something Is Broken.
I shared the URL of my post in Google+ - and now I see my Google+ post, displayed as a comment, on my blog!
and
My comments are showing up in other people's profiles, in Google+!!
and
I'm getting notifications, in Google+ - but the comments don't display, on the blog!!
Not all blog owners understand the relationship between Google+ comments, published to a Blogger blog - and posts, in Google+.

Comments on a Blogger blog are treated the same as Google+ posts, with a Blogger blog using Google+ Comments.

If somebody publishes a Google+ post, and shares the post to a circle that includes you, or shares a post publicly, you may see the post - if you are viewing a stream which includes them.

If somebody publishes a Google+ post, and shares the post to circle(s) that do not include you - even if the post references your blog - you won't see that post. If somebody publishes a Google+ comment against your blog, and shares the post to circle(s) that do not include you - even if the post references your blog - you won't see that comment.

If you share the URL of a post in your blog, in a Google+ post, that post becomes a Google+ comment against your blog post. With a Google+ post, you can choose to share to Public, or to any (or all) of your circles.

If you share the URL of a post in your blog to Public, everybody who is viewing a stream, which includes you, may see your Google+ post. If you share the URL to specific circles, everybody in those circles, and who is viewing a stream which includes you, may see your Google+ post.

If you publish a Google+ comment to a post in your blog, and choose "Also share on Google+", that comment will become a Google+ post.

If you share a comment to Public, everybody who is viewing a Google+ stream, which includes you, may see your Google+ post. If you share a comment to specific circles, everybody in those circles, who is viewing a Google+ stream which includes you, may see your Google+ post.

If you are viewing a post in your blog, you can select the "Circles" icon, and view all comments made by people in your circles, against that post, that you may see - or you can select the "World" icon, and view all comments made by everybody, against that post, that you may see. Anybody else, viewing a post in your blog, can do the same.

If you're publishing a comment against a post in your blog, you can choose to "Also share on Google+". Anybody else, viewing your blog, and publishing a comment, has the same choice.

The purpose of Google+ Comments, in Blogger, is to include Google+ posts, about your blog, on your blog.
For example, if there's a public Google+ discussion about one of your blog entries, those comments and replies will also appear on your Blogger blog.
If you do not want to include Google+ comments, about your blog, on your blog, you don't need to enable Google+ Comments.

If you do decide to use Google+ Comments on your blog, be aware of the known problems with Google+ Comments.

You can revert the blog back to Blogger Comments - but if you do this, no comments made using Google+ Comments will be visible on the blog, to anybody.

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Confusion About Ownership Of Comments, With Blogs Using Google+ Comments

We're seeing a few problem reports, about ownership of comments, published against blogs using Google+ Comments, in Blogger Help Forum: Something Is Broken.
Why can't I delete comments?
or
Why can't I reply to comments?
or
Why don't I get notifications of comments, posted against my blog?
These blog owners do not understand who owns the comments, when they are posted against their blogs.

With Blogger Comments, the comments are jointly owned by the blog owner and the comment publisher. With Google+ Comments, on the other hand, the comment publisher has sole ownership of a comment published - even if that comment references your blog. This ownership policy does not please all blog owners.

Comments on a Blogger blog are treated the same as Google+ posts, with a Blogger blog using Google+ Comments.

If you publish a Google+ post, and mention somebody else's blog or blog post (or website, in general), you own that Google+ post. That Google+ post is exclusively yours to delete or edit - and to set reply (aka "comment") permission. In your Google+ Settings wizard, you can set per circle permissions, who can comment on your public posts (or reply to your public comments, against a blog).

If somebody else comments on a post in your blog, they own that comment (Google+ "post"). That Google+ post is exclusively theirs to delete or edit - and to set reply ("comment") permission. In their Google+ Settings wizard, they can set per circle permissions, who can comment on their public posts (or reply to their comments, against a blog).

Along with confusion about comment ownership, there is confusion about comment visibility, with Google+ Comments.

If you see a comment from another person, published publicly or to a circle which includes you, it's still their comment (or Google+ post) - their reference to your blog is simply not relevant. Their "comment" permissions control your ability to reply to their comments - again, their commenting against your blog is not relevant.
  1. You cannot delete or edit comments made by other people.
  2. You cannot reply to all comments made by other people.
  3. You cannot even see all comments made by other people.
  4. Even comments which you can see, you may not be able to forward, or reply, depending upon per comment setting by the publisher.
Again, all of this applies whether or not the comment references your blog.

If you object to a comment, published to your blog, you can report that comment as "spam or abuse", just as any other Google+ member can do. With Google+, abuse reporting is a community activity. You have no need to "moderate" (either before, or after publishing) any comments, made against your blog - except when convenient.

Concentrate more on your blog, and less on comment spam.

If you do decide to use Google+ Comments on your blog, be aware of the known problems with Google+ Comments.

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