bollywood latest news

A report released recently by OnForce, a cloud-based company providing service for the IT field in the US and Canada, uncovers that mobile satisfaction among IT service professionals has more to do with the handset itself than the carrier. The company interviewed nearly 900 IT pros and came up with the findings last month.

The technicians were asked about their levels of satisfaction regarding various aspects of their mobile experience. Customers of AT&T and Verizon are found to be the happiest overall with their mobile experience, with 67 percent and 66 percent, respectively, saying they are “very satisfied” with the service. Sprint follows distantly, with only 55 percent of them professing the same feeling.

When the study went further to ask the pros about their satisfaction particularly in the service a carrier offers, the responses were staggering. Despite the carrier’s high score in overall satisfaction, most of the AT&T customers are not happy with the service the telecom company provides. In fact, only 35 percent reported being “very satisfied”. Verizon edges out AT&T this time, with over half of its customers (58 percent) feeling “very satisfied” with its service. T-Mobile and Sprint follow behind with 41 percent and 35 percent, respectively.

The explanation to the above intriguing findings lies in the battle behind the scenes. Leaving aside the carriers, iPhone respondents were found to be more satisfied in most of the functionality categories (10 out of 11) surveyed than those using an Android smartphone. In addition, technicians are more loyal to the Cupertino-based company than to the search giant: iOS gained 69 scores in the Net Promoter scores, far leading the Android OS by 42 points.

The study further unveiled that the experience the iPhone delivers keeps Apple ahead of other handset manufacturers. Approximately 35 percent of the IT professionals own an iPhone and the majority in the field wish their next mobile device to be an iPhone. Statistics also showed that Samsung is building its momentum (with 20 percent share). It was however found that Samsung customers have the second lowest overall satisfaction with their cell phones.

While Apple seems to have the upper hand in the market, Peter Cannone, CEO of OnForce, remains optimistic about the future of Android smartphones. “We've seen huge demand for our recently launched Android application, which is running on 247 distinct hardware/OS version combinations – further demonstrating the incredible variety of Android devices," commented the CEO.